FAQs
Read the information below related to all our hair care products!
Onesta Hair Care is sold at professional salons in the US and Canada and on Amazon. We do not support or authorize any other internet sales or retail stores to sell our products that are not Onesta Salons. Help support us and the professional beauty industry by using our Salon Finder to locate a salon near you. We recommend calling ahead when looking for a specific product. If you are unable to find a salon near you, please order through our Amazon store.
Salon professionals are encouraged to work with a local Onesta distributor, but if you are unable to find a distributor near you, you can create a professional account and order through our website. The best way to purchase Onesta products for personal use is to use our Salon Finder to locate a salon near you. If you are unable to find a salon near you, please make your purchase through our Amazon store. We do not authorize the sale of our products anywhere else on the internet, and we caution consumers about purchasing our products from other websites (unless associated with a salon that carries Onesta Hair Care).
Onesta Hair Care products are 100% guaranteed. If for any reason you are unsatisfied with a product, please return it to the place of purchase for a full refund. If you purchased product through our website, please see terms and conditions for our return policy.
Yes, all of our products are safe to use on color treated hair. Our styling products all include an exclusive blend of Organic botanical extracts that will help your color from fading in the sun as well!
No, we do not test our products on animals. In fact, Onesta is PETA Approved, check it out: http://bit.ly/1iqkNqb
We do not make a professional color line at this time. We recommend speaking with your stylist about the right color line for you.
The European Union (EU) restricts ingredients deemed unsafe to use in personal care products. (The United States FDA currently does not regulate personal care products.) Over 1,300 ingredients have been banned for use in Europe, and we agree with their stance and want to follow in their footstep so consumers can have confidence in purchasing products!
We are proud to say that our products are all around 95% natural and follow European Union compliance regulations so consumers can have more confidence in buying our products. We do use only USDA Certified Organic extracts in all of our products. However, our products are not 100% organic. We scrutinize all of our ingredients to come up with the safest alternatives to harmful chemicals commonly used in other professional product lines. If you have questions about ingredients used, please e-mail us at [email protected]
We are excited to announce that we have changed all of our products over to containing only all-natural fragrances! (Some products did not require this change.)
No, all of our products are gluten-free!